Working With UCON

How we partner with showrooms, designers, and their clients

UCON is an installation and execution partner for premium European cabinetry. These principles come from years of real projects. They keep scope clear, schedules predictable, and every party focused on its role.

1. Clear roles

  • Designers and showrooms own design decisions, specifications, aesthetics, and documentation.

  • UCON executes the approved design. We take on design or engineering responsibility only when it is agreed in writing.

  • Clients share their preferences; designers turn them into specifications.

  • During installation, communication runs through our Project Manager. One point of contact keeps information accurate.

2. Documentation

  • The party issuing the drawings makes sure they are complete, current, and match what the factory built.

  • Labels, numbers, and codes come with a legend, so the crew can use them correctly.

  • Decisions are confirmed in writing. A verbal change becomes part of the project once it is confirmed.

3. Scope

  • We install what is defined in the approved scope.

  • New requests, measurements, adjustments, or commissioning added during or after installation are handled as change orders.

  • Measurements for future fabrication carry responsibility. We take them on when that responsibility is agreed in advance.

  • A part delivered to the site is not automatically part of the scope.

4. Scheduling

  • Installation dates are reserved crew capacity.

  • If a project is not ready on its date, it moves to the next available window.

  • We mobilize when delivery is complete, unless we agree otherwise in advance.

5. Delivery and readiness

  • "Delivered" is not the same as "ready to install." Before we start, we verify that the delivery is complete and installable.

  • Missing or deferred items are documented before work begins. If everyone agrees to proceed with known gaps, that decision is recorded.

6. Missing parts and return visits

We complete everything that is physically possible and document what is outstanding. Return visits for late, replacement, or corrected parts are scheduled based on availability and quoted as a separate visit, unless agreed otherwise.

7. Goodwill

When a minor issue is on our side, we may correct it at our own cost. Goodwill is decided case by case and does not set a precedent. It does not cover missing information, late decisions, or undocumented changes.

8. How we solve problems

We resolve issues with documented facts — photos, dates, and written records — and a clear plan. We ask the same of our partners. Respect for roles and process is what makes long-term partnerships work.

9. Our core principle

Clarity upstream prevents conflict downstream. UCON is your execution partner: the earlier we are involved, the smoother the installation.